Privacy Policy

Last Updated: May 2025

Introduction

Welcome to the PLUS Products website!

PLUS Products and its affiliates and subsidiaries (collectively, " PLUS," " we," " our" or " us") respect your privacy and are committed to protecting it. This privacy policy (" Privacy Policy") describes the categories of personal information we may collect from you when you visit any of our apps or websites such as www.PLUSProducts.com (collectively, " Website(s)") and the purposes for which the personal information may be used in accordance with applicable laws. This Privacy Policy explains our practices for sharing, collecting, using, maintaining, protecting, and disclosing your personal information and it explains your rights.

Please read this Privacy Policy carefully to ensure that you understand our policies and business practices regarding how we treat your personal information. If you do not agree with anything contained in this Privacy Policy, you may choose to communicate your concerns with us or you may choose not to use our Website, purchase our products or solicit our services. If you choose not to provide your personal information as required by us in order to provide certain services to you, it may delay or prevent us from providing the services to you.

Why We May Collect or Use Your Personal Information

Under applicable laws, we can only use your personal information if we have a reasonable, legitimate reason for doing so. A "legitimate interest" is when we have a business reason to use your information, so long as this is not overridden by your own rights and interests. Examples include any of the following:

• To comply with legal and regulatory obligations
• For our legitimate interests or those of a third party such as to comply with safety and security obligations in preventing unauthorized access to our systems
• To provide you with products and services
• In situations where you have given consent

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

Ways That We Collect Your Personal Information

Electronically: Through emails, text messages, chat features, voice messages, computers, cell phones or apps and other electronic messages between you and the Websites.

Services: Through the use of services such as by registering, creating online accounts and by making online purchases of our products through the Websites or ecommerce platforms, features, functions, content, tools, and links contained in or offered through the Websites.

Programs: Through your voluntary participation in our customer loyalty program.

Platforms: By interacting with us through social media platforms, by leaving voluntary reviews and comments about our products and services or by contacting our customer support team, advertisements, data analytics providers (such as point of sale vendors).

Promotions: Through your engagement with our sales events, marketing or promotional events or campaigns - we may use your personal information to send you updates (by email, text message, or telephone) about our events, products and services. You have the right to opt-out at any time.

Warranty Claims: When you contact us to submit a warranty claim or to inquire about warranties.

Third Parties (with your consent): When you submit payment information to a third party payment processor or through your bank in order to purchase our products. (We encourage you to read the third party’s privacy policies so that you understand your rights before you interact with them.)

Categories of Personal Information We Collect About You

The following is a nonexhaustive list of the types of personal information we may collect about you through your interactions and communications with us:

Personal and Contact Details: Full name, email address, mailing address, phone number, profile bio, date of birth, drivers license, passport, social security number or other government issued ID, signature or photo.

Device Details: Device type (mobile cell phone / computer), operating system, browser type, browser settings, browsing history, cookies, domain name, search history, IP addresses, unique identifiers (such as VIN, MAC address and IDFA), language settings, dates and times you connect to our Website(s), the amount of time you spend on our Website(s), links you click on and other technical communication.

Usage Details: Records of your use of our Website(s), including registration, content with which you interact, records of purchases/orders made via the website, page views, clicked links, your communication preferences. We may collect this information through the use of cookies and other related technologies.

Transactional Information: Bank account information, credit card information, debit card information, cardholder names, card security details, card expiry dates, billing addresses or signatures that you provide to us or our third-party payment processors.

Opinions, Views and Interests: Comments, ratings, or reviews about our products or services that you choose to send to us, to write about us, to post through our Website(s), via a survey, marketing event or publicly post via social media or third-party platforms.

Account Details: Information stored in or associated with your account, including account profile, online alias, username and password (if applicable), government-issued ID, Physician’s Recommendation or a medical marijuana ID card.

Product Details and Preferences: Your purchase history through our Website(s), information about products you purchase, obtain, click on or consider through our Website(s).

Biometric Data: Processing of biometric information to identify an individual such as through fingerprints.

Geolocation Data: We may collect this data from your mobile or computing device with your consent and enable the functionality.

Information Collected from Third Parties: Information from public sources, we may collect information about you directly from our vendors or our third-party processors who collect information on our behalf.

Employees and Job Applicants / Candidates: Any of the information listed above including your voluntary disclosure of demographic information, characteristics of protected classifications under applicable law, resume, job application forms, past employment information, educational institutions, and personal or professional references.

Information We Collect About You Through Automatic Data Collection Technology

As you browse through our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons that permit PLUS Products, for example, to count users who have visited those pages or opened an email.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties. These third-parties may use cookies and/or other tracking technologies to collect information about you when you use our website.

We do not control these third-party tracking technologies, or how they may be used. Some third parties may permit you to opt out of their Cookies or Other tracking Technologies directly.

"Do Not Track"

We may use automatic data collection technologies to collect information about your online activities over time and across third-party websites or other online services. California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

How We Share or Use Your Personal Information

We generally do not share your personal information except for limited purposes. For instance, we may share or use information that we collect about you, including any personal information, for one or more of the following purposes:

• We do not sell your personal information.
• If we share your personal information, we only work with service providers if we are satisfied that they take reasonable and appropriate measures to protect your personal information.
• We may also need to share personal information with other third parties, such as potential buyers of some or all of our business.

How We Disclose Your Information

We may disclose aggregated or anonymous information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or which you provide as described in this Privacy Policy in any of the following ways:

• To our subsidiaries and affiliates.
• To our trusted contractors and service providers in compliance with our Privacy Policy, other appropriate confidentiality obligations and security measures and applicable law.

Your Rights Under the GDPR (if applicable to you)

When we offer goods and services to individuals in the European Economic Area (EEA), we are subject to the GDPR, which applies across the entire European Union. You may exercise your rights by contacting us and informing us of the reason for your request and the right that you wish to exercise.

Notice to California Residents

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents’ privacy rights, visit California Consumer Privacy Statement.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. We limit access to your personal information to those who have a legitimate business need to access it.

Persons Under Age 21, Children and Minors Personal Information

Our Website(s) are not intended for children or minors under 21 years of age. No one under age 21 may provide any personal information through our Website(s).

Updates to This Privacy Policy

On occasion, we may make changes to this Privacy Policy. If those changes are material, we will post the revised policy on our Website(s).

How to Contact Us

Please feel free to contact us anytime by email or by mail:

Email legal@glasshousegroup.com

Corporate Office: 3645 Long Beach Blvd. Long Beach, California 90807.

Do You Need Extra Help?

If you would like this Privacy Policy in another format (e.g. audio, larger print) or if you would like to request a translation into another language of the Privacy Policy, please contact us.

We are happy to help!